Contact Us

Subscription Questions and Customer Service

Questions regarding your subscription and account set-up should be directed to:
[email protected]

For Institutions and Libraries:
Administrator accounts provide access to a host of tools to help you manage your account. They include:
  • COUNTER5 and Usage Reports
  • IP Address Set-up
  • Access Banner Customization
  • Manage Administrators
If you need to set up an administrator account or would like to verify account access, please contact [email protected]

Questions About Methods

Questions regarding method formulas, method development, or other technical information should be directed to the Standard Methods Manager:
Nathan Edman
Phone: 1-303-347-6241
Email: [email protected]

This contact is for technical questions related to the method development and the method formulas. Questions about subscriptions should not be directed to this contact.

Association Contact Information

American Public Health Association:
https://www.apha.org
Main Phone Contact: 1-202-777-2742

American Waterworks Association
https://www.awwa.org
Main Phone Contacts:
  • US: 1-800-926-7337
  • Canada and International: 1-303-794-7711

Water Environment Federation
https://www.wef.org
Main Phone Contacts:
  • US: 1-800-666-0206
  • Canada and International: 1-703-684-2452

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